Company: ABS is a leading provider of innovative warranty solutions for the automotive aftermarket industry that is within an amazing phase of growth. Our culture is one of integrity, service, innovation, and growth. We offer our team members competitive compensation, retirement, and health benefits.

Opportunity: Are you tired of being just a number to your employer? ABS treats everyone as the individuals they are, and is where exceptional customer service representatives come and utilize their valuable knowledge and skills they have spent years acquiring.

The Role: As a full-time tire warranty administrator who possesses the unique combination of superior customer service skills and automotive tire knowledge (willing to train on tires), you will be helping consumers and shops file and process automotive tire and roadside assistance claims. We are not an extended warranty company! Help us add that personal touch to our interactions by being part of a wonderful team while you sit and/or stand at a desk while taking phone calls in a clean, welcoming, climate-controlled office.

 Location: Westminster, CO

 Duties/Responsibilities:

 Answer incoming phone calls from consumers, tire facilities, and clients’ field representatives

• Accurately start and update claim information in database
• Effectively communicate program coverage to callers and thoroughly answer any questions
• Use empathy with each call
• Process electronic claim paperwork
• Make calls to request missing information and to pay claims
• Assist consumers in finding participating facilities
• Work directly with shops to help consumer receive their warranty benefits

Qualifications:

Excellent customer service skills (ability to display empathy and gauge fairness)

• Proficient computer skills (i.e., typing and navigating several computer programs while speaking on the phone)
• Attention to detail
• Ability to work independently and as part of a team
• Strong written and verbal communication
• Preferred experience with automotive tire service, installation, or warranties. However, we will train the right candidate without this background
• Bilingual (English/Spanish or English/French) desired, but not required

Compensation: $15.00 – 20.00 per hour, commensurate with experience

Hours: ABS is open 6am – 6pm M-F and 7am – 4pm Saturday; shifts are 8 hours; shift hours 9:30am – 6:00pm M-F.

Benefits and Perks: Health Benefits Upon Hire for Employee and Dependents | Bonuses | Company Match Retirement After One Year | Education Assistance | Generous PTO Policy | Paid holidays | Parental Leave | Complimentary Snacks and Drinks | Electronic Sit/Stand Desks | Company Events | Awards | Birthday and Work Anniversary Recognition

Our Response to COVID: ABS’ top priority is its employees. We stay up to date and implement all federal and local mandates. Among other safety precautions, we: provide masks, gloves, hand sanitizer, sanitizing wipes, and soap; encourage social distancing, have air purifiers throughout the office, and sanitize the office multiple times per day.

 If you fit this description and are looking for a dynamic, small company to be a part of, we’d love to hear from you!